Operational and Business Planning

From collection policies and museum staffing to schools programmes, we are passionate about developing world-class institutions. We know that great operational planning is key to delivering outstanding experiences – getting it right first time, every time, for your visitors.

Operational Planning

Effective operational planning enables all museum functions to be managed together as one integrated and interconnected whole – from inspiring vision down to smallest practical detail. We support clients with numerous back-office and front-of-house functions including governance, organisational structure and staffing requirements. In addition, we develop processes and policies for gallery management, visitor services, museological functions, collection management and storage.

Learning and Cultural Programming

We help museums, attractions and heritage sites to provide surprising, imaginative and memorable activities for visitors of all ages and backgrounds. We work with our clients to consult and understand their audiences, and then develop programmes, policies and strategies to support learning, public engagement and audience development.

See our Operational and Business Planning projects here.